Why is there a variance between credits and FTE over the years? Is this related to College Now? Changes in lecture/lab formats?
We need more full-time advisors and counselors to meet high student demand. Wait times are an issue.
We need to balance supporting the college and providing services to the community.
We need to find the correct starting point for students to improve retention and success.
We hear SO many stories about bad service, lack of availability for services, no one answering phones or emails…
how can we plan with confidence for MORE students when it doesn’t appear that our student services department can handle the low numbers of students we have now? If someone I know plans to register, I make it a point to walk them through it myself, from start to finish, because I don’t trust that they will have a positive experience if they need to ask for help. This cannot be an incremental, voluntary transformation if it’s going to be effective. Our students have needs today that just aren’t being met, and current thinking is clearly not working.
This is an issue that came up last year during our strategic planning process and continues to be brought forward as both and issue and an opportunity. Our first strategic direction of Commitment to Student Learning and Success has a key strategy of providing extraordinary service to our students and potential students. To see the implementation plan, go to https://www.lanecc.edu/sites/default/files/planning/strategic_plan_implementation_plans_-_rev_1_january_2017.pdf.
Some immediate actions that are occurring to support improved service are a Service Mindset focus for the 2017 spring conference, and a redesign of enrollment services.
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